Revolut selected ElevenLabs Agents as a first line of voice support for UK and European customers. The rollout covers more than 4 million customers, supports 31+ languages, and reportedly reduced time to resolution by over 8x. The case highlights enterprise AI voice agents in financial services, with emphasis on latency, voice quality, compliance, orchestration control, and secure integration with existing systems.
ElevenLabs’ blog title presents Klarna as an enterprise case study for ElevenAgents. The stated result is a 10X reduction in Time to Resolution, likely tied to customer support or operational workflows. Because the article text was not provided, details such as scope, methodology, baseline, and deployment design cannot be verified here.
Meta Business Agent is now globally available inside WhatsApp Business after nearly two years of testing in markets such as India and Mexico. The agent can answer customer questions, recommend products, book appointments, qualify leads, and hand off conversations to humans. Meta plans to bundle it into some WhatsApp Business Premium tiers, while large businesses will pay based on token usage.