Vercel 如何利用 AI 轉型客戶支援，成功減少 31% 的客服工單
Original: Transforming customer support with AI: How Vercel decreased tickets by 31%
In this article, frontend deployment platform Vercel shares its firsthand experience using AI technology to address mounting customer…
Vercel 分享了其內部利用 AI 變革客戶支援系統的實踐經驗。透過整合 Vercel AI SDK 與檢索增強生成（RAG）技術，Vercel 在用戶提交工單前即時提供精準解答。這項舉措不僅成功減少了 31% 的客服工單量，還大幅提升了客服團隊的作業效率，讓工程師能專注於更複雜的技術問題。
In this article, frontend deployment platform Vercel shares its firsthand experience using AI technology to address mounting customer support pressure — and successfully reducing support ticket volume by 31%.
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