TVS Motor Company deploys multimodal AI agents using ElevenLabs

This ElevenLabs case-study article describes how TVS Motor Company used the ElevenLabs Agents Platform to deploy multimodal AI agents, integrating voice and text interaction into the digital customer-engagement processes of its international markets. TVS Motor is a global motorcycle and mobility-solutions company, and this rollout primarily targets two types of scenarios, pre-sales and after-sales: on the pre-sales side, the previously rather static website CTAs and forms have been replaced by conversational Shop AI agents, allowing users to explore products and leave sales leads through voice and text interfaces on the website; on the after-sales side, Voice AI agents conduct outbound voice interactions to collect NPS and customer feedback.